HOW WE WORK WITH
you
Step One
No matter which design plan you choose, every project begins with a complimentary Discovery Call.
This phone call is 15-20 minutes in length and simply allows us to chat more about your needs and how we can help. Don’t feel like you have to bring every detail to us, it’s just an informal conversation about your potential project and what you generally have in mind. We will also discuss our service offerings with you to decide which could be a fit. No obligation, no stress.
Service Categories
Creative Services
Creative is all of the design related work that will become a part of your project. Based on your project type, anything that is visual and needs our design expertise is part of the Creative portion of our process. This investment is for our Creative services only and does not include the purchase price of any products or outside labour.
Creative fees are determined by the Scope of Work developed in partnership with you and calculated as a flat fee.
Project Production
Production is the logistical management of all products and is paid as products are approved by you. It includes initial shipping, freight, delivery, product inspections, product warehousing, product procurement, product tracking, quality control, returns, and local delivery to & inside your home with assembly of products as needed.
If you choose to purchase product through us, project production is calculated as a percentage of your total product order on each invoice.
Project Fulfilment
Project Fulfillment involves all of the behind the scenes work required to bring your project to completion. It includes communicating with any tradespeople associated with fulfilling the design plans. It also includes site visits, contractor and/or tradesperson emails and phone calls, Client meetings to review project progress, etc. We also handle expert installation of each and every furnishing product into your home based on the plan created.
Project fulfilment hours are estimated in your initial proposal and billed by the hour.
HOW IT WORKS
Our Process
01
PROJECT DISCOVERY
Discovery Call
In Person Consultation
Scope of Work Definition
Investment Planning
Design Proposal
02
ONBOARDING
Client Welcome Guide
Online Studio Tour
Letter of Agreement
Scope of Work Approval
Initial Deposit
PROJECT DEFINITION & CONCEPT
Measurements
Before Photos
Inspiration Images
Functional Needs
Initial Floorplan Concept
Budget Development
Concept Design
03
CREATIVE DEVELOPMENT
04
Space Planning
Floorplan & Elevations
Permit Drawings
Design Development
Custom Millwork
Fixtures & Finishes
Lighting Plans
Construction Drawings
Furnishings Selections
PRODUCTION & FULFILMENT
Order Placement
Logistics Coordination
Product Inspection
Warehousing
Returns/Replacements
Trade Site Visits
Contractor Site Visits
Client Site Visits
05
REVEAL
06
Styling
Walkthrough
Project Review
Project Photography
Goodbye Packet
